Refund policy
Wanted Labels Returns & Refund Policy
Last updated: 11 August 2026
At Wanted Labels, we sell authentic new and pre-owned designer clothing. Because much of our stock is pre-owned and consists of individual one-off pieces, we aim to describe and photograph each item as accurately as reasonably possible.
Nothing in this policy limits your statutory consumer rights.
Returns
If you purchase from us online and change your mind, you may notify us that you wish to cancel your order within 14 days of receiving it.
After notifying us, you must return the item to us within a further 14 days.
You do not need to provide a reason for a change-of-mind return. These rights are provided under UK distance-selling rules.
To request a return, please use the return-request facility available through your customer account where available, or contact:
Please do not return an item before receiving return instructions.
Change-of-mind and sizing returns
For returns because:
- the item does not fit;
- you ordered the wrong size;
- you changed your mind;
- you no longer want the item; or
- you prefer another item,
the customer is responsible for the cost of return postage.
All change-of-mind returns must be sent using a tracked postal service, and you should retain proof of postage until your refund has been completed.
We strongly recommend reviewing the labelled size, photographs and any measurements provided before purchasing.
Sizing and measurements
Unless specifically stated otherwise, the size shown on a listing refers to the manufacturer's labelled size on the garment.
Designer clothing can vary considerably in fit between brands, models, seasons and production years. We therefore cannot guarantee that a labelled size will fit every customer in the same way.
Where pit-to-pit, length or other measurements are supplied, these are approximate manual measurements provided as a guide. Small differences may occur depending on the method and position from which an item is measured.
A garment not fitting as expected is normally treated as a change-of-mind return unless the size or measurement supplied by us was materially incorrect.
Pre-owned items and condition
Many Wanted Labels products are pre-owned.
Reasonable signs of previous wear may therefore be present depending on the condition advertised.
We use the following general condition guide:
New With Tags — Unworn with original retail tags attached.
New Without Tags — Unworn or effectively new but without original retail tags.
Excellent — Very lightly worn with minimal signs of previous use.
Very Good — Previously worn and may display minor signs of normal wear consistent with a pre-owned garment.
Good — Clearly pre-owned and may include noticeable wear, marks, repairs or other flaws consistent with the condition stated. Significant known flaws will be disclosed in the listing and/or photographs.
Condition grades are intended as an overall guide and should always be considered alongside the individual listing photographs and description. Some listing won't follow this exact condition guide as they were made before we built the website - but the policy still stands, condition on pre-loved goods may consist of general wear, any major flaws/repairs will be mentioned within the descriptions and photos.
Photographs and descriptions
The photographs used in our product listings show the actual individual item being sold unless clearly stated otherwise.
The photographs therefore form part of the product description.
Customers should review all listing photographs carefully before purchasing.
We photograph and/or describe significant flaws that we identify during inspection, such as substantial stains, holes, tears, repairs or damage.
Because pre-owned clothing naturally develops minor signs of age and wear, minor characteristics consistent with the advertised condition may not always be individually listed.
This does not affect your statutory rights where an item is materially faulty or significantly not as described.
Condition of returned goods
Customers may inspect and try on a garment in the same way that would reasonably be permitted in a physical shop. UK rules allow reasonable handling of goods purchased online.
Returned items should not have been used or handled beyond what is reasonably necessary to establish their nature, characteristics and fit.
If an item is returned with a reduction in value caused by handling beyond what would reasonably be permitted in a shop, we reserve the right, where permitted by law, to make an appropriate deduction from the refund reflecting that reduction in value.
This can include new damage, staining, alteration, missing components or additional wear arising after delivery.
New With Tags items
Where an item is sold as New With Tags, the attached original retail tags form part of its advertised condition and value.
Please therefore leave all original retail tags attached while deciding whether to keep the item.
If original tags are removed, damaged or not returned and this causes a genuine reduction in the item's value, we reserve the right to make an appropriate deduction from the refund reflecting that loss in value, where permitted by law.
Removing a tag does not remove any statutory rights relating to genuinely faulty or misdescribed goods.
Faulty, damaged or significantly not-as-described items
If you believe your order has arrived with a significant fault that was not disclosed or shown, or the item is materially different from its listing, please contact us as soon as reasonably possible at:
Please provide your order number and clear photographs showing the issue.
Where we are responsible because an item is faulty or materially not as described, Wanted Labels will cover reasonable return postage costs and will deal with the matter in accordance with your statutory rights.
Goods sold by a business must remain as described, of satisfactory quality and fit for purpose; these rights cannot be excluded by our returns policy.
Known and disclosed flaws
A fault or characteristic that was clearly disclosed to you before purchase, including through the product description or clear listing photographs, is not an undisclosed fault merely because the item is pre-owned.
For example, if a repair or flaw is clearly disclosed when an item is sold, the existence of that disclosed characteristic cannot subsequently be treated as though it had been concealed.
Your statutory rights remain unaffected if the item differs materially from what was actually represented.
Return verification
Because many products sold by Wanted Labels are valuable and individually identifiable, we may retain photographs and identifying information relating to selected items before dispatch.
This may include details such as:
- garment labels;
- ART numbers;
- Certilogo details;
- serial or production information;
- distinctive wear or markings; and
- other identifying characteristics.
Returned products may be compared with these records.
If there is a reasonable concern that a returned item is not the same item supplied, has been materially altered, or has been substituted, the refund may be temporarily withheld while the return is investigated.
We reserve the right to take appropriate action where we reasonably suspect fraudulent activity.
This does not affect legitimate consumer rights. Traders may withhold a cancellation refund until goods are returned or the consumer provides evidence that they have sent them back.
Refunds
Once your return has been received, we will inspect it.
We aim to process approved refunds within 3–5 working days of receiving and inspecting the return, and in all cases within the applicable statutory timeframe.
UK law generally requires qualifying cancellation refunds within 14 days of receiving the returned goods or qualifying evidence that they have been returned.
Refunds will normally be issued to the original payment method.
If all or part of an order was paid using a gift card, the relevant amount will normally be returned to that gift card or equivalent original payment method.
Delivery charges
Standard UK delivery offered by Wanted Labels is free.
If a customer has paid for an upgraded or premium shipping option and subsequently exercises a statutory cancellation right, any delivery refund is limited to the cost of the least expensive standard delivery option available for the order.
Order cancellations
If you request cancellation before your order has been dispatched, we will attempt to stop the order and issue the appropriate refund.
Because orders are processed quickly, cancellation before dispatch cannot always be guaranteed.
If your order has already been dispatched, you may still exercise any applicable cancellation rights, but you will need to follow the normal return process.
For a standard change-of-mind return, you are responsible for return postage.
Exchanges
Because most Wanted Labels products are individual one-off pieces, we do not offer direct exchanges.
If you would prefer another item, please return your original purchase in accordance with this policy and place a separate order.
International returns
International customers may request a change-of-mind return within the return period stated above, subject to any mandatory consumer rights that apply in their country.
Unless the item is faulty or materially not as described, international customers are responsible for:
- return postage;
- appropriate tracked shipping;
- any return customs documentation; and
- any other applicable return costs.
Original international shipping charges, customs duties, import taxes and carrier fees may be treated according to the applicable law and the circumstances of the return.
Customers are responsible for understanding any customs duties or import charges payable in their destination country.
If an international shipment is refused or left unclaimed because customs charges are not paid, any refund will only be considered once the parcel has been safely returned to Wanted Labels. Any lawful, non-recoverable carrier or return charges may be taken into account.
Mandatory consumer rights applicable in the customer's country are not excluded by this policy.
Return address
Please request a return before sending anything back.
Once your return has been approved or acknowledged, we will provide return instructions. Our returns address is:
Wanted Labels,
Opal House,
Shardeloes Road,
Skegness,
PE25 3AA,
United Kingdom.
Please do not send returns without first submitting a return request, as this may delay processing.
Items sent to an incorrect address or returned without sufficient identifying information may delay processing.
Your statutory rights
This Returns & Refund Policy is intended to explain how Wanted Labels handles returns and does not replace or restrict any rights you have under applicable consumer law.
UK consumers may have additional rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For returns support: