Shipping policy
Wanted Labels Shipping Policy
Last updated: 11 August 2026
At Wanted Labels, we aim to get every order dispatched quickly, securely and with full tracking.
UK Delivery
We offer FREE standard tracked delivery on UK orders.
UK orders are normally sent using Royal Mail Tracked 24.
Once dispatched, customers will receive tracking information where available so that the progress of the parcel can be followed through to delivery.
Royal Mail Tracked 24 aims to deliver on the next working day after dispatch. This is a delivery aim rather than a guaranteed delivery timeframe, and some destinations may take longer.
Dispatch Times
We aim to dispatch orders within 24 hours of purchase wherever reasonably possible.
Orders are primarily dispatched Monday to Friday.
Orders placed after our final dispatch on a Friday, during a weekend or on a UK public holiday will normally be dispatched on the next working day.
Where possible, we may also dispatch orders on Saturdays, but Saturday dispatch is not guaranteed.
The 24-hour timeframe relates to dispatch from Wanted Labels, not guaranteed delivery within 24 hours.
Tracking
Tracked delivery is used wherever available.
Once your order has been dispatched, tracking information will normally be provided by email or through your order details.
Please allow time for the carrier's tracking system to update after your parcel has been accepted.
Delivery Times
Delivery estimates shown by Wanted Labels or the delivery carrier are estimates unless expressly stated otherwise.
Occasionally delays can occur because of circumstances outside our reasonable control, including carrier disruption, adverse weather, public holidays, customs processing or unusually high delivery volumes.
If your order appears significantly delayed, please contact:
and we will investigate the shipment with the relevant carrier.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you notice an error in your address, please contact us as soon as possible before dispatch.
We will make reasonable efforts to amend the address where possible, but because we aim to dispatch orders quickly, changes cannot be guaranteed once an order has entered fulfilment.
If an order is returned to us because an incorrect or incomplete address was supplied, we will contact you once the parcel has been safely returned.
Where legally permitted, the customer may be required to pay any additional delivery cost required to resend an order where the return resulted from incorrect information supplied by the customer.
Parcels Returned to Sender
If a parcel is returned to Wanted Labels because delivery was unsuccessful, the parcel was not collected, the address supplied was incorrect, or another delivery requirement was not completed, we will assess the order once it has been safely returned to us.
Depending on the circumstances, we may offer redelivery or an appropriate refund.
Any additional shipping charges will be dealt with fairly and in accordance with applicable consumer law.
Lost Parcels
If tracking suggests that your parcel has been lost in transit, please contact us.
Wanted Labels will investigate the shipment with the carrier and, where appropriate, arrange a replacement where possible or refund in accordance with your legal rights and the circumstances of the order.
Because most Wanted Labels products are unique, one-off pieces, an identical replacement may not be available.
Parcels Marked as Delivered
If tracking states that your order has been delivered but you cannot locate it, please first check:
- the delivery address provided;
- any nominated safe place;
- other members of your household;
- nearby neighbours where appropriate; and
- any delivery photograph or information supplied by the carrier.
If the parcel still cannot be located, contact wantedlabels@gmail.com as soon as reasonably possible and we will investigate with the carrier.
Damaged Parcels
If your order arrives damaged in transit, please contact us as soon as reasonably possible.
Please retain the item and original packaging and provide photographs of:
- the external packaging;
- any visible damage to the parcel; and
- any damage to the item.
This enables us to investigate the matter with the delivery provider.
International Shipping
Wanted Labels also offers international delivery to supported destinations.
International shipping is not free.
Available international delivery services, prices and estimated delivery times will be shown at checkout based on the destination and order.
All international orders will be sent using an appropriate tracked service wherever available.
International delivery times can vary significantly depending on destination, carrier services and customs processing.
Customs, Import Taxes and Duties
International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless specifically stated at checkout that such charges have already been collected, these charges are normally the responsibility of the recipient.
Wanted Labels does not control charges imposed by foreign customs authorities and cannot guarantee the amount that may become payable.
Customers are responsible for ensuring that products ordered can legally be imported into their destination country.
Customs Delays
International parcels may be held or inspected by customs authorities.
Customs processing is outside the direct control of Wanted Labels and may result in additional delivery time.
A customs delay does not automatically mean that a parcel has been lost.
Refused or Unclaimed International Parcels
If an international order is refused, left unclaimed, or returned because required customs duties, taxes or carrier charges were not paid, any refund will only be considered once the parcel has been safely returned to Wanted Labels.
Where permitted by applicable law, genuine non-recoverable carrier, return or customs-related costs incurred as a direct result may be taken into account when determining the appropriate refund.
Nothing in this section limits any mandatory consumer rights that apply to the order.
Order Cancellations
If you wish to cancel an order, please submit a cancellation request or contact us as soon as possible.
If the order has not yet been dispatched, we will attempt to stop fulfilment and process the appropriate refund.
Because Wanted Labels aims to dispatch within 24 hours, we cannot guarantee that an order can be stopped once fulfilment has begun.
If the order has already been dispatched, any applicable return should be handled in accordance with our Returns & Refund Policy.
Delivery Responsibility
Wanted Labels remains responsible for fulfilling orders in accordance with applicable consumer law.
If there is a genuine problem with the delivery of your order, please contact us rather than relying solely on the carrier.
Contact
For shipping or delivery enquiries:
Wanted Labels
Email: wantedlabels@gmail.com
Please include your order number when contacting us so that we can investigate as quickly as possible.
Statutory Rights
Nothing in this Shipping Policy excludes or restricts any mandatory consumer rights available under applicable law.